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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorTorres Mercado, Jean C.
dc.date.accessioned2024-01-11T16:12:33Z
dc.date.available2024-01-11T16:12:33Z
dc.date.issued2023
dc.identifier.citationTorres Mercado, J. C. (2023). Establishing Procedures for “Turnbacks” in the Classification Center [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/2010
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThe research project is aimed to investigate the procedures for “turnbacks” that transpire on the system’s repository of a global trade department for X Company. Turnbacks are errors that delay the classification process of commodities and documents for business units. These consume time and effort for classifiers, which must complete a classification for export/import with the correct regulation and jurisdiction. If the request is rejected, it causes a delay in the process. These rejections are documented in a data sheet as turnbacks, and it was observed that some of these rejections could have been resolved within minutes by engaging in real time communication with the requestor. Using the DMAIC method, the Classification Request Rejection Process was implemented, reducing the amount of time wasted from 2022 to 2023 by 44.8% in a three-month period, saving the company time and reducing costs for the business units with the goal of securing additional projects. Key Terms - Classifications, DMAIC Method, Rejections, Turnback.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesFall-2023;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.titleEstablishing Procedures for “Turnbacks” in the Classification Centeren_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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