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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorCruzado Vélez, Héctor J.
dc.contributor.authorMatías, José I.
dc.date.accessioned2024-05-21T11:56:20Z
dc.date.available2024-05-21T11:56:20Z
dc.date.issued2016
dc.identifier.citationMatías, J. I. (2016). PARM-IT Process Robustness [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/2530
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractLong turnaround times to complete requests, mistakes performed by the employees, and ineffective forms used by the clients to submit their requests are some of the problems faced by the employees handling the PARM-IT process. The main causes for these issues are a lack of an operational “request form” that provides all the minimum information needed by the employees handling the assignment, a process flow that contains inefficiencies and the inexistence of an inspection method that captures errors before they get delivered to the client. After studying this process, waste was identified and eliminated giving way to an improved process flow that includes inspections, capturing errors before they are delivered and decreased turnaround times. Key Terms ⎯ Value Stream Process Management (VSPM), Turnback (waste), Supplier Input-Process-Output-Customer (SIPOC), Lean Principles.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManagement;
dc.relation.ispartofseriesFall-2016;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Subject headings--Unassigneden_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Postersen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate School--Master in Engineering Management degreeen_US
dc.titlePARM-IT Process Robustnessen_US
dc.typePosteren_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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    Articulos y Carteles de investigación (Poster): Ingeniería Gerencial (MEM) [San Juan, INTEC], Gerencia Ambiental (MEnvM) y Administración de Empresas (MBA)

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