Buscar
Mostrando ítems 1-2 de 2
Standardize and Establish Voice of the Customer Process using DMAIC Methodology
(Polytechnic University of Puerto Rico, 2016)
This research project was focused in
the Voice of the Customer process robustness.
Voice of the Customer process does not have a
clear procedure to creates a standardize survey and
analyze the data that has been ...
Process Improvement for Client Status Report
(Polytechnic University of Puerto Rico, 2016)
During last year, customer service
quality has been negatively affected, increasing
document re-work and operational cost in the
company. In order to improve the documentation
development process the company plans ...