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Hair Salon Process Improvement: A Lean Six Sigma Application to Service Industry
(Polytechnic University of Puerto Rico, 2012)
Abstract - In this project the waiting elapsed time of a customer will be analyzed and standardized to reduce or eliminate this time. The main objective of this project is to keep customer waiting time within 0 to 15 ...
Design and Implementation of Daylight Harvesting Illumination System in a Retail Environment
(Polytechnic University of Puerto Rico, 2012)
Abstract - The study was conducted within a Retail Store Chain. The main objective of this project was to reduce energy consumption in a retail environment. An illumination design was performed. Light intensity level is ...
Implementación de Herramientas que Aseguran la Calidad del Servicio en Centros de Contactos
(Polytechnic University of Puerto Rico, 2012)
Abstracto ⎯ Este proyecto envuelve la integración de herramientas de calidad en nuestro centro de contactos conocido como la Red Interactiva de Servicio (RIS). El objetivo es comprender la importancia de calidad y a su vez ...
Improvement of the Statistical Techniques Quality System Element in a Medical Device Industry
(Polytechnic University of Puerto Rico, 2012)
Abstract - This project is focused on reducing the compliance risk of a Medical Device Manufacturer by improving its Statistical Techniques Quality System Element. Lean Sigma Methodology was used to identify the inputs or ...
Improvement of a Public Utility Authority Complaint Responding System
(Polytechnic University of Puerto Rico, 2012)
Abstract - This project will be conducted in the Operations Department of a Public Utility Authority. The project will focus on the improvement of the agency complaints respond service. The Six Sigma DMAIC model was used ...
Engineering Standard Work Proficiency Reports Automation for the Aerospace Industry
(Polytechnic University of Puerto Rico, 2012)
Abstract - The study was conducted in an Aerospace Industry located in Isabela, Puerto Rico. The objectives of this project were to eliminate report errors and to reduce the report development from 5 days to less than 1 ...
Implementing Quality Management Techniques into a Dental Office for Improving Performance of the Operations
(Polytechnic University of Puerto Rico, 2012)
Abstract - The objective of this research is to improve operations of a dental office by the application of Quality techniques. In this research, the performance of the actual process was evaluated and categorized to achieve ...
Application of Six Sigma and Lean Tools to Facilitate use of an Electronic Health Record System in a Medical Office in a Sub-Urban Area of Puerto Rico
(Polytechnic University of Puerto Rico, 2012)
Abstract - The study was conducted within a primary medical care office with the goal of determining how the implementation of an Electronic Health Record (EHR) system affected the attendance and patient wait time in said ...
Guideline for the Development of a Capable Training Program for New Hire Employees in the Design Area of an Aerospace Industry in Puerto Rico
(Polytechnic University of Puerto Rico, 2012)
Abstract - The aerospace industry is very sophisticated since their products and services needs to be in compliance with the highest levels of quality. Since currently this type of industry is new in Puerto Rico most of ...
Implementation of a Calibration Wireless System in a Pharmaceutical Facility
(Polytechnic University of Puerto Rico, 2012)
Abstract - Regulated industries such as Pharmaceutical, Biotechnology and Medical Devices require a Calibration Program, to guarantee the product quality. The objective of this project was to design Calibration Wireless ...