Lean Improvement Study of an Online Sale in a Small Distribution Company
Resumen
Small businesses play a huge role in the
global economy. It is essential that these companies
be studied and analyzed to find any faults in the
system that can be mitigated by using lean
methodologies. The purpose of this research is to
analyze the process in which a certain small
business sells its product using Lean Manufacturing
techniques. After analyzing the process, the same
techniques are used to mitigate any existing
problems in the process. Using the DMAIC Cycle,
the accounting process was analyzed in reference to
the time spent on creating customer invoices. The
studies showed that an area of improvement was to
implement a new employee to take clients’ orders, so
the seller does not have to waste time searching the
orders. The analysis was successfully implemented,
and a new solution was developed in response to that
analysis. Further time is needed to correctly
implement the solution to the process and an
analysis of time spent vs. time saved must be done to
ensure its functionality
Key terms ⎯ DMAIC, FMEA, garage sale,
process map