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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorGonzález Miranda, Carlos J.
dc.contributor.authorOrtiz, José
dc.date.accessioned2021-01-27T13:02:42Z
dc.date.available2021-01-27T13:02:42Z
dc.date.issued2020
dc.identifier.citationOrtiz, J. (2020). Improvement of order-processing process at a pharmacy [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/1073
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThis project explored an improvement in the time that pharmacy employees took to find medicines from the back of the pharmacy. The Six Sigma´s DMAIC method (Define, Measure, Improve, Analyze and Control) was employed in order to find a root cause and a proper solution to the question of why customers were not satisfied with the speed of the order fulfillment. This research project attempts to minimize the medicine retrieval time by pharmacist assistants in a pharmacy. This is important because it will reduce the overall prescription fulfillment time, increase customer satisfaction, improve the organization and structure in the pharmacy, and enhance audit results since auditors care very much about a facility’s appearance. The pharmacy’s improvement in this study will be crucial in meeting its two overarching business goals: increasing profits by expanding its customer base through greater performance and exceeding the expectations of the government auditors by maintaining a pristine appearance. Key Terms — Customer, Layout, Pharmacy, Satisfaction, Waiting.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesFall-2020;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshTime management
dc.titleImprovement of Order-Processing Process at a Pharmacyen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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