Show simple item record

dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorDelgado Santos, Johanny
dc.date.accessioned2024-01-11T14:37:24Z
dc.date.available2024-01-11T14:37:24Z
dc.date.issued2023
dc.identifier.citationDelgado Santos, J. (2023). Optimizing Efficiency and Employee Satisfaction by Streamlining the Complaint Sample Request SOP of a Manufacturing Company Using Lean Methodology [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/2000
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractIn the Complaint department of a Manufacturing Company, the redundancy of documentation within the Standard Operating Procedure (SOP) has emerged as a critical challenge. This redundancy is primarily manifested in the duplication of testing requests, which exist in both electronic (LIMS) and paper format (Logbook). These inefficiencies directly impact employees' ability to accurately track activities in a timely manner and have led to a decline in employee satisfaction. This unnecessary duplication of documentation represents an overprocessing waste by Lean Methodology. It consumes valuable resources, elevates the risk of data entry errors, and introduces delays in carrying out essential tasks. Therefore, addressing this issue is imperative to enhance overall departmental efficiency and boost employee satisfaction. Our project aims to eliminate double documentation (overprocessing waste) and, in doing so, eliminate data entry errors. We seek to enhance employee satisfaction by streamlining processes. Key Terms – Complaint, Data Integrity, Employee Satisfaction, Lean Methodology, SOP Improvement.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesFall-2023;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshStandard Operating Procedures (SOPs)en_US
dc.subject.lcshLean manufacturing
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.titleOptimizing Efficiency and Employee Satisfaction by Streamlining the Complaint Sample Request SOP of a Manufacturing Company Using Lean Methodologyen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record