Customer Support Tool

Abstract

Small sales companies rely on their customers’ satisfaction after sale has been made. A big part of a customer satisfaction relies on the customer support given to them after the product has been sold. The problem with small companies is that must of the time they produce enough money to have all people needed to maintain a good customer service. It gets even worst when a company sales technology to other business owner. Having a customer support tool is a must for the company making the sales in order to keep track of day to day equipment problems. A tool that handles available personnel in order to assign tasks, send notifications of new customer calls, keep track of unresolved problems, and even reminding the technicians when a preventive maintenance is needed, will help a small company keep their reputation with the customer they already have and make an entrance for new customers. Key Terms - Customer Support, Data Handling, Service, Small business.