dc.rights.license | All rights reserved | en_US |
dc.contributor.advisor | Rodríguez Jiménez, Othoniel | |
dc.contributor.author | Castillo Rivera, Francisco J | |
dc.date.accessioned | 2020-07-09T14:20:08Z | |
dc.date.available | 2020-07-09T14:20:08Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Castillo Rivera, F. J. (2018). Customer support tool [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico. | en_US |
dc.identifier.uri | http://hdl.handle.net/20.500.12475/322 | |
dc.description | Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico | en_US |
dc.description.abstract | Small sales companies rely on their
customers’ satisfaction after sale has been made. A
big part of a customer satisfaction relies on the
customer support given to them after the product has
been sold. The problem with small companies is that
must of the time they produce enough money to have
all people needed to maintain a good customer
service. It gets even worst when a company sales
technology to other business owner. Having a
customer support tool is a must for the company
making the sales in order to keep track of day to day
equipment problems. A tool that handles available
personnel in order to assign tasks, send notifications
of new customer calls, keep track of unresolved
problems, and even reminding the technicians when
a preventive maintenance is needed, will help a
small company keep their reputation with the
customer they already have and make an entrance
for new customers.
Key Terms - Customer Support, Data
Handling, Service, Small business. | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | Polytechnic University of Puerto Rico | en_US |
dc.relation.ispartof | Computer Science; | |
dc.relation.ispartofseries | Spring-2018; | |
dc.relation.haspart | San Juan | en_US |
dc.subject.lcsh | Customer services | |
dc.subject.lcsh | Web applications | |
dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Research | |
dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Posters | |
dc.title | Customer Support Tool | en_US |
dc.type | Article | en_US |
dc.rights.holder | Polytechnic University of Puerto Rico, Graduate School | en_US |