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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorRodríguez Jiménez, Othoniel
dc.contributor.authorCastillo Rivera, Francisco J
dc.date.accessioned2020-07-09T14:20:08Z
dc.date.available2020-07-09T14:20:08Z
dc.date.issued2018
dc.identifier.citationCastillo Rivera, F. J. (2018). Customer support tool [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/322
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractSmall sales companies rely on their customers’ satisfaction after sale has been made. A big part of a customer satisfaction relies on the customer support given to them after the product has been sold. The problem with small companies is that must of the time they produce enough money to have all people needed to maintain a good customer service. It gets even worst when a company sales technology to other business owner. Having a customer support tool is a must for the company making the sales in order to keep track of day to day equipment problems. A tool that handles available personnel in order to assign tasks, send notifications of new customer calls, keep track of unresolved problems, and even reminding the technicians when a preventive maintenance is needed, will help a small company keep their reputation with the customer they already have and make an entrance for new customers. Key Terms - Customer Support, Data Handling, Service, Small business.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofComputer Science;
dc.relation.ispartofseriesSpring-2018;
dc.relation.haspartSan Juanen_US
dc.subject.lcshCustomer services
dc.subject.lcshWeb applications
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Posters
dc.titleCustomer Support Toolen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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