dc.rights.license | All rights reserved | en_US |
dc.contributor.advisor | Torres, Edgar | |
dc.contributor.author | Muñiz Jiménez, Carlos J. | |
dc.date.accessioned | 2020-07-15T14:07:29Z | |
dc.date.available | 2020-07-15T14:07:29Z | |
dc.date.issued | 2017 | |
dc.identifier.citation | Muñiz Jiménez, C. J. (2017). Reduce customer complaints on packaging counting discrepancy units [Unpublished manuscript]. Graduate School, Polytechni Universrity of Puerto Rico. | en_US |
dc.identifier.uri | http://hdl.handle.net/20.500.12475/383 | |
dc.description | Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico | en_US |
dc.description.abstract | This research discusses the root causes
and the possible solutions to a packaging counting
discrepancy units on a manufacturing packaging
area. The packaging area currently use balances
to count the quantity of blisters inside the box.
Multiple customer complaints have been received
in relation to not meet the minimum quantity of
blister per box consistently. This research goes
through the Six Sigma methodology to identify all
the possible causes and the solutions to this issue.
The Six Sigma methodology move the process to
identify solutions that reduce the internal non
conformances and to reduce the customer
complaints related to the quantity discrepancy in
relation to the current specification.
Key Terms - Customer Complaints,
Manufacturing Packaging, Quantity Discrepancy,
Six Sigma. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Polytechnic University of Puerto Rico | en_US |
dc.relation.ispartof | Manufacturing Engineering; | |
dc.relation.ispartofseries | Fall-2017; | |
dc.relation.haspart | San Juan | en_US |
dc.subject.lcsh | Six sigma (Quality control standard) | |
dc.subject.lcsh | Packaging | |
dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Research | |
dc.title | Reduce Customer Complaints on Packaging Counting Discrepancy Units | en_US |
dc.type | Article | en_US |
dc.rights.holder | Polytechnic University of Puerto Rico, Graduate School | en_US |