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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorTorres, Edgar
dc.contributor.authorMuñiz Jiménez, Carlos J.
dc.date.accessioned2020-07-15T14:07:29Z
dc.date.available2020-07-15T14:07:29Z
dc.date.issued2017
dc.identifier.citationMuñiz Jiménez, C. J. (2017). Reduce customer complaints on packaging counting discrepancy units [Unpublished manuscript]. Graduate School, Polytechni Universrity of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/383
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractThis research discusses the root causes and the possible solutions to a packaging counting discrepancy units on a manufacturing packaging area. The packaging area currently use balances to count the quantity of blisters inside the box. Multiple customer complaints have been received in relation to not meet the minimum quantity of blister per box consistently. This research goes through the Six Sigma methodology to identify all the possible causes and the solutions to this issue. The Six Sigma methodology move the process to identify solutions that reduce the internal non conformances and to reduce the customer complaints related to the quantity discrepancy in relation to the current specification. Key Terms - Customer Complaints, Manufacturing Packaging, Quantity Discrepancy, Six Sigma.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesFall-2017;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshPackaging
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleReduce Customer Complaints on Packaging Counting Discrepancy Unitsen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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