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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorOrtiz Garcia, Aisha Y.
dc.date.accessioned2020-07-20T19:01:41Z
dc.date.available2020-07-20T19:01:41Z
dc.date.issued2012
dc.identifier.citationOrtiz García, A. Y. (2011). Battery assembly re-design in a medical device company [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/422
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractAbstract - Today, customer complaints is a strategic business metric for the organizations to measure the customer satisfaction and product’s performance. During YR2011, an adverse trend on complaints per million (CPMs) was observed in a medical device due to loss of power issues. This represents a decrease in customer satisfaction and product’s performance. The intention of this Design Project was to reduce the CPMs by 50%. DMAIC (Define, Measure, Analyze, Improve and Control) methodology was used as a problem solving tool to identify the root causes and improve the product performance. Brainstorming, Failure Analysis, Cause & Effect diagram and Pareto chart were some of the tools used to understand the relationship between the potential causes and determine which contributes significantly to the top offender. Finally, a solution was implemented to address the root cause of the top offender achieving a reduction of CPMs by 81%. Key Terms - Complaint per Million (CPMs), DMAIC, Error 0010, Medical Device.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2012;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshMedical instruments and apparatus industry--Quality controlen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleBattery Assembly Re-design in a Medical Device Companyen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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