• ER Fast Check-In 

      Cáez Morales, Josué (Polytechnic University of Puerto Rico, 2021)
      COVID-19 has change everyone’s daily lifestyle and this includes hospitals. The number of patients at Emergency Rooms (ER) have increased in every hospital around USA, including Puerto Rico. Employees are at risk by being ...
    • Measuring and Improving the Quality of Service from the Customer's Perspective in an Emergency Room using Lean Thinking 

      Santiago Colón, Yarenid (Polytechnic University of Puerto Rico, 2015)
      Lean is a philosophy and a powerful set of tools designed for process improvement by eliminating waste from processes. It also focuses on what adds value in processes from a customer's perspective. The quality of a ...