Browsing Manufacturing Competitiveness by Author "Santiago Colón, Yarenid"
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Measuring and Improving the Quality of Service from the Customer's Perspective in an Emergency Room using Lean Thinking
Santiago Colón, Yarenid (Polytechnic University of Puerto Rico, 2015)Lean is a philosophy and a powerful set of tools designed for process improvement by eliminating waste from processes. It also focuses on what adds value in processes from a customer's perspective. The quality of a ...