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Measuring and Improving the Quality of Service from the Customer's Perspective in an Emergency Room using Lean Thinking
(Polytechnic University of Puerto Rico, 2015)
Lean is a philosophy and a powerful
set of tools designed for process improvement by
eliminating waste from processes. It also focuses
on what adds value in processes from a customer's
perspective. The quality of a ...
Enhancement of CAPA’s and Audits Responses in a Medical Devices Industry
(Polytechnic University of Puerto Rico, 2015)
In the regulated industry of medical
devices, different issues can compromise regulatory
certifications. The CAPA and Audit system were
presenting a situation regarding the submission of
responses; Timeliness. One of ...