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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorPabón González, Miriam
dc.contributor.authorFigueroa Álvarez, Magdalis
dc.date.accessioned2020-09-17T11:43:37Z
dc.date.available2020-09-17T11:43:37Z
dc.date.issued2015
dc.identifier.citationFigueroa Álvarez, M. (2015). Metrics for business performance management [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/695
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractBusiness Metrics are very useful tools to promote business performance, assure quality and promote continuous improvement. During economic recession the application of these tools becomes imperative to assure business subsistence. Adhering to traditional cost reduction tools and strategies even though can be effective it is in some respect orthodox and can have an adverse effect. However, the most appropriate course of action is to perform a throughout assessment of the current business situation and the market conditions to understand business operational cost drivers. Measuring against established goals and Key Performance Indicators (KPI’s) is the best way to evaluate business performance. Successful businesses today more than ever place a pronounced emphasis in the concept Voice of the Customer (VOC) as their guiding principle to thrive during economic crisis and recession. Lean Six Sigma principles and tools are also proven strategies to reach the next level. Key Terms - Business Metrics, Improvement, KPI’s, Lean Six Sigma, Performance, Quality.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2015;
dc.relation.haspartSan Juanen_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshPerformance--Measurement
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleMetrics for Business Performance Managementen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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