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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorNieves Castro, Rafael A.
dc.contributor.authorGracia Ventura, Eugenia A.
dc.date.accessioned2020-09-23T11:30:38Z
dc.date.available2020-09-23T11:30:38Z
dc.date.issued2014
dc.identifier.citationGracia Ventura, E. A. (2014). Improvement of the health plan group invoice change submission process [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/772
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractPuerto Rico’s health plan industry is constantly growing and creating services specialized to attend specific medical needs. In addition, constant regulatory scrutiny, customerbased technology and medical advancement makes this a volatile industry. Therefore, constant improvement procedures and techniques will be advantageous, in order to keep up with such a changing environment. A key component of this business would be the proper invoicing of services and any process attached to this action. Based on this scope, the invoice change submission process is a relevant and key step, which has to be constantly monitored to ensure an optimum service quality. This project has been conceptualized via the usage of quality tools and analysis to improve the invoice change submission process. These efforts will reduce process time, diminish costs and improve the general quality of the customer health plan invoice. Key Terms - Change Submission Process, Health Care Industry, Health Plan, Invoice.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesSpring-2014;
dc.relation.haspartSan Juanen_US
dc.subject.lcshHealth insurance
dc.subject.lcshInvoices
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleImprovement of the Health Plan Group Invoice Change Submission Processen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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