Puerto Rico Water and Sewer Service Calibration Operation Cost Reduction
Navarro Carrillo, Erica
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For the last few years, the economy of Puerto Rico has been negatively affected, increasing the operational cost of the industries in the Island. In addition, regulatory agencies have been increasing their requirements and conditions that enforce activities to ensure environmental protection for a cleaner, healthier environment, and protect the public health. Companies focus on production efficiencies and often drive attention from inefficiencies in their calibration programs, promote practices that can significantly increase cost and put quality at risk. Under this panorama the calibration department for the Puerto Rico Water and Sewer Service Industry determine to look into the process, following managerial concept that combined Lean Manufacturing techniques and Six Sigma strategies. This project has been developed under the Lean Six Sigma principles and using DMAIC five-step approach, in order to identify opportunities to enable the company to reduce overall cost and gain efficiencies and breakthrough the calibration department operation cost. Key Terms - Calibration Operation, DMAIC, Lean Six Sigma, Water and Sewer Service Industry.