Design Project Articles Master Degree: Recent submissions

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    • Improving Licensing Support Customer Experience 

      Boscio Colón, Hiram A. (Polytechnic University of Puerto Rico, 2018)
      Customer satisfaction measurements were affected after a business restructuring event. The Licensing Support ticket resolution times and the number of tickets elevated to engineering teams exceeded business goals long after ...

    • Modernization of a Telecommunications System 

      Correa Miranda, Geodanny L. (Polytechnic University of Puerto Rico, 2018)
      The purpose of the project was to provide a more robust telecom system with new technologies that provide faster upload/download speeds to users. It was found that by doubling the 3G digital units and adding a new D.U. for ...

    • Lead Time Reduction of Flight Test Documentation 

      Muniz, Eric N. (Polytechnic University of Puerto Rico, 2018)
      Project work is being carried out at Pratt and Whitney in Puerto Rico were Flight Testing Documents are drafted and delivered to Flight Test Managers in Pratt and Whitney USA. The current process Lead Time was calculated ...

    • Quality Alerts in Manufacturing 

      Negrón Negrón, Elvin O. (Polytechnic University of Puerto Rico, 2018)
      For this project the quality claims from customers to manufacturing plants was the topic discussed. The historical data across the months is the main tool used to drive this project. The data collected from the customer ...

    • Reducing the Lead-Time of the End of Month Financial Closing Process 

      Galí Velázquez, Daniel (Polytechnic University of Puerto Rico, 2018)
      The end of month financial closing process is a time consuming and challenging task for most organizations. Being able to minimize the amount of time invested during the end of month closing process, and instead have the ...

    • Manufacturing Processes Documentation Improvement and Standardization for New Generation Blade Product 

      Chinea, Anoushka (Polytechnic University of Puerto Rico, 2018)
      The new product introduction process is the heart of every company that manufactures products. Its effectiveness will play a critical role to gain competitive advantage. There is a need to reduce the quantity of assembly ...

    • Transform the Manufacturing of Dental Molded Products into a Lean Process 

      Fernández Ramos, Adlin M. (Polytechnic University of Puerto Rico, 2018)
      The Non-Conformance process in a manufacturing company is known for delaying the product delivery to the customer due to having the product quarantined during the investigation phase. In some instances, this non-conformance ...

    • Estimados de Costos Preliminares y Finales en Compañía de Construcción 

      García, Héctor J. (Polytechnic University of Puerto Rico, 2014)
      Este proyecto intenta mejorar el proceso de realizar estimados preliminares en una compañía de construcción. El mismo debe ser comparado con el estimado final, cuya diferencia no debe ser mayor de un 10%. Para mejorar el ...

    • Managing a Software Consultancy Organization by Improving Traditional Management Techniques 

      Alvarado Negron, Julio G. (Polytechnic University of Puerto Rico, 2014)
      Private sector workforce has been lead by manufacturing companies, mainly pharmaceuticals. The recent growth of technology companies such as Google, Apple and Facebook has been followed by smaller organizations specialized ...

    • Incorrect Band Spacing Cost Reduction 

      Irizarry Otero, Kara N. (Polytechnic University of Puerto Rico, 2014)
      The purpose of this project is to identify factors and the root cause that are causing the Band Spacing Incorrect defect in Model 5F CS. Through this investigation, the DMAIC methodology was used with the intent of reducing ...

    • Incremento en Productividad del Manejo de Llamadas en la Industria Bancaria 

      De Jesús Sierra, Karla Z. (Polytechnic University of Puerto Rico, 2014)
      El Centro de Llamadas del Banco a ser analizado durante el proyecto se divide en tres áreas para la cual cada una cuenta con un agente de servicio preparado con habilidades diferentes. El problema establecido, adicional ...

    • Challenges of Age Diversity in the Workplace 

      Chaluisant, Liz V. (Polytechnic University of Puerto Rico, 2014)
      Age diversity has become an important topic because four generations are currently working together for the first time in the United States. There is a lack of understanding between generations and succession plans are not ...

    • Analysis of E-Change Software Impact: Current Application in the Documentation Process 

      González López, Myrnalí (Polytechnic University of Puerto Rico, 2014)
      The CAD/PAD Systems Engineering Department utilizes the E-Change software system in the process of routing/approving engineering change proposals (ECPs). Before the E-Change system, the Department used to process the ECPs ...

    • Product Data Management Implementation 

      Santana Agosto, Yoanaliz (Polytechnic University of Puerto Rico, 2014)
      The research described in this paper is to enforce the benefits in the manufacturing industry. This particular case the implementation took place in a manufacturing company of sheet metal by implementing Product Data ...

    • Mejorar los tiempos de espera en sucursales de Banco Popular 

      Ortiz Colón, William (Polytechnic University of Puerto Rico, 2014)
      Los tiempos de espera en el Banco Popular de Las Catalinas Mall, son un problema que afecta la eficiencia y los niveles de servicios de la sucursal. En especial durante los fines de semana que es donde hay más tráfico de ...

    • Proceso Efectivo de Liderar un Plan Estratégico Previamente Establecido 

      Bonilla Rodríguez, Ruth M. (Polytechnic University of Puerto Rico, 2014)
      ¿Qué sucede cuando se nombra un ejecutivo a dirigir un Plan Estratégico Previamente Establecido? ¿Qué metodología se puede crear para lograr que se complete en un 90% o más el plan? Esto es un reto de investigación y para ...

    • Standardized Approach for Effective Management of Workforce Capacity 

      Costales, Randy R. (Polytechnic University of Puerto Rico, 2014)
      Poor delegation management typically results in rework and quality issues that drive the high labor cost of any industry. The main cause of this problem is that management does not count with a standardized approach to ...

    • Cost Reduction by Improving the Engineering and Operation Design Department 

      Moreno, Julian (Polytechnic University of Puerto Rico, 2014)
      This research paper focused on how reducing the lower expenses instead of one of the largest expenses provide the most cost reduction in Bechtel Plan Machinery, Inc. (BMPI). The fundamental objectives of this research is ...

    • Optimizar el Proceso de Recolección de Llantas Usadas en P.R. 

      González Aviles, Héctor R. (Polytechnic University of Puerto Rico, 2014)
      La generación de 4.7 millones de neumáticos usados al año afectaron la Isla de Puerto Rico. La regulación de manejo de llantas fue el punto de partida en el análisis. Como se manejaron las importaciones de neumáticos y ...

    • Implementación de Correcciones en el Proceso del un Departamento de Cotización 

      Francis M. Camilo Nieves (Polytechnic University of Puerto Rico, 2014)
      Emerson es una compañía de manufactura y de tecnología global. Esta compañía produce servicios para las industrias comerciales y globales. Emerson también produce una gran parte de mercancía para las refinerías de petróleo. ...