• Design an Operational Performance Rubric for Emergency Rooms in Puerto Rico 

      Pérez Rivera, Danllelo (Polytechnic University of Puerto Rico, 2021-09-17)
      Hospitals are not effectively measuring their operational execution by using benchmarking tools for comparison analysis The Hospital Association of Puerto Rico encourage the competition of effective operations by comparing ...
    • Diseño de un modelo de simulación por computadoras para una sala de emergencias 

      Alejandro, Javier; Delgado Aristud, Ignacio (Polytechnic University of Puerto Rico, 1991-12)
      This document describes the development of a simulation model and its use in the emergency room of a hospital. The first part of the document presents the problem and the system to be modeled, the objectives of the study, ...
    • ER Fast Check-In 

      Cáez Morales, Josué (Polytechnic University of Puerto Rico, 2022)
      COVID-19 has change everyone's daily lifestyle and this includes hospitals. The number of patients at Emergency Rooms (ER) have increased in every hospital around USA, including Puerto Rico. Employees are at risk by being ...
    • ER Fast Check-In 

      Cáez Morales, Josué (Polytechnic University of Puerto Rico, 2021)
      COVID-19 has change everyone’s daily lifestyle and this includes hospitals. The number of patients at Emergency Rooms (ER) have increased in every hospital around USA, including Puerto Rico. Employees are at risk by being ...
    • Measuring and Improving the Quality of Service from the Customer's Perspective in an Emergency Room using Lean Thinking 

      Santiago Colón, Yarenid (Polytechnic University of Puerto Rico, 2015)
      Lean is a philosophy and a powerful set of tools designed for process improvement by eliminating waste from processes. It also focuses on what adds value in processes from a customer's perspective. The quality of a ...