Increasing drivers’ performance in container delivery to reduce labor cost

Abstract

Waste Management Company (WM) in South Florida has a South Florida Container Shop site where drivers are dedicated to the delivery and collection of containers or equipment necessary for garbage collection or recycling, in addition to the repair of the equipment that the client has. With the increase of the population in Florida by 1.1% (estimated population of 22 million) by 2022 and a change on the payment system, from day rate to hourly rate, for the drivers the South Florida Container Shop facility has seen an increase to the site in the cost of labor of 11%. The factors that could be controlled and that would help improve efficiency were established, such as the process for generating the Tickets (case open to service given), the way in which the routes were created and how the performance of the drivers was measured and the care that was given to the trucks from a preventive maintenance. A work plan was established to create a Standard Operation Procedure (SOP) to assist in the creation of the tickets (Tkts). This helped to create routes for the drivers with more service stops and less time driving. Staff was hired in the maintenance workshop to improve the PMs process and the loading and unloading process of the drivers was monitored more closely. In the end, efficiency could be improved, and the life of the equipment was increased by giving it better maintenance. All this helped to achieve an 11% reduction in the cost of work in the Operations department Key Terms ⎯ Container Delivery, Day Rate compensation, Garbage Industry, Transportation.