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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorCruzado Vélez, Héctor J.
dc.contributor.authorRamos, Beatriz
dc.date.accessioned2024-04-10T19:41:04Z
dc.date.available2024-04-10T19:41:04Z
dc.date.issued2013
dc.identifier.citationRamos, B. (2013). Cycle time reduction based on structured Fist-in-First-out queue management control [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/2392
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractQueue management systems are set up to manage ticket ranking for a service. In this case, tickets received are for engineering software and electronic library issues within the company and all its subsidiaries. The steps to determine a queue management system that best suits business needs are discussed. Current model used consists of assigning a quantity of tickets to each agent which leads to uncertain amount of waiting time. As a result incidents are now attended in the same order they arrived through FIFO, reducing the standard deviation caused by the difference in the “Order incidents were submitted” versus the “Order the incidents are attended”. Key Terms ⎯ FIFO, Queue, Management systems, Value Stream Map.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManagement;
dc.relation.ispartofseriesFall-2013;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Subject headings--Unassigneden_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Postersen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate School--Master in Engineering Management degreeen_US
dc.titleCycle time reduction based on structured Fist-in-First-out queue management controlen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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    Articulos y Carteles de investigación (Poster): Ingeniería Gerencial (MEM) [San Juan, INTEC], Gerencia Ambiental (MEnvM) y Administración de Empresas (MBA)

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