Reduce Customer Complaints on Packaging Counting Discrepancy Units

Abstract

This research discusses the root causes and the possible solutions to a packaging counting discrepancy units on a manufacturing packaging area. The packaging area currently use balances to count the quantity of blisters inside the box. Multiple customer complaints have been received in relation to not meet the minimum quantity of blister per box consistently. This research goes through the Six Sigma methodology to identify all the possible causes and the solutions to this issue. The Six Sigma methodology move the process to identify solutions that reduce the internal non conformances and to reduce the customer complaints related to the quantity discrepancy in relation to the current specification. Key Terms - Customer Complaints, Manufacturing Packaging, Quantity Discrepancy, Six Sigma.