Design of Human Error Prevention Program for Manufacturing Processes
Zusammenfassung
During the 2012 Quality Management
Review, Stryker Corporation identified that 20% of
the company wide Product Field Actions were due
to human factor related incidents. The goal of this
project was to develop a Human Error Prevention
Program that could be deployed in any
manufacturing facility across the world. It
incorporated the development, design and testing of
a series of tools and methodologies to be
incorporated within this program. These tools and
methodologies would be tested in two pilot sites;
Cork Ireland and Mahwah, United States; with the
purpose of ensuring the results of the program’s
deployment was transferrable to any manufacturing
site. This project led to an average of 41% of
improvement of key performance business process
indicators. This project has been developed under
the Lean Plan-Do-Check-Act (PDCA) Cycle
methodology, in order to identify real systematic
root causes and enable the company to reduce
human factors incidents.
Key Terms - Lean Plan-Do-Check-Act
(PDCA) Cycle Methodology, Product Field
Actions.