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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorMorales, José A.
dc.contributor.authorPérez Rosario, Alexandra
dc.date.accessioned2020-09-16T18:08:40Z
dc.date.available2020-09-16T18:08:40Z
dc.date.issued2015
dc.identifier.citationPérez Rosario, A. (2015). Application of quality improvement tools to a perishables food distribution center to reduce product return and improve customer satisfaction [Unpublished manuscript]. Graduare School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/643
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractProduct Return and Customer Satisfaction have a high impact on the financial, customer service and quality aspects of the food distribution and storage in the perishables food industry. A Lean Six Sigma approach was used to reduce the product return impact and improve the customer satisfaction overall. A significant improvement at the financial and operational aspects was revealed using more than one Quality Improvement tool, including statistical control measure and taking into account the FDA 21 CFR 101.10, USDA and PACA standards that regulates the industry. The implementation of recommendations had a positive outcome after only a week of the execution but needed to be controlled for a consistent change. Key Terms - Customer Satisfaction, Lean, Product Return, Quality Improvement and Six Sigma.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Competitiveness;
dc.relation.ispartofseriesSpring-2015;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshLean manufacturing
dc.subject.lcshFood industry and trade--Quality control
dc.subject.lcshFood industry and trade--Customer services
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleApplication of Quality Improvement Tools to a Perishables Food Distribution Center to Reduce Product Return and Improve Customer Satisfactionen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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