Browsing by Author "Martínez Dávila, Leida V."
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Standardize and Establish Voice of the Customer Process using DMAIC Methodology
Martínez Dávila, Leida V. (Polytechnic University of Puerto Rico, 2016)This research project was focused in the Voice of the Customer process robustness. Voice of the Customer process does not have a clear procedure to creates a standardize survey and analyze the data that has been ...