Browsing Polytechnic University of Puerto Rico by Author "Matías, José I."

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    • PARM-IT Process Robustness 

      Matías, José I. (Polytechnic University of Puerto Rico, 2016)
      Long turnaround times to complete requests, mistakes performed by the employees, and ineffective forms used by the clients to submit their requests are some of the problems faced by the employees handling the PARM-IT ...