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Improving Licensing Support Customer Experience
(Polytechnic University of Puerto Rico, 2018)
Customer satisfaction measurements were affected after a business restructuring event. The Licensing Support ticket resolution times and the number of tickets elevated to engineering teams exceeded business goals long after ...
Preventive Maintenance Work Order Optimization
(Polytechnic University of Puerto Rico, 2018)
In the bio-pharmaceutical industry, maintenance is required to ensure equipment functions properly. Maintenance can be defined as activities performed on an equipment to ensure it functions with-in specification and ...
Quality Alerts in Manufacturing
(Polytechnic University of Puerto Rico, 2018)
For this project the quality claims from customers to manufacturing plants was the topic discussed. The historical data across the months is the main tool used to drive this project. The data collected from the customer ...
Agile Software Release Management
(Polytechnic University of Puerto Rico, 2018)
The Agile Software Release Management is a process standardization focused on how software is released in a manufactory using agile methods. The paper includes the development process with the data collected, the tools ...
Providers Contracting Process Improvements
(Polytechnic University of Puerto Rico, 2018)
The project of Contracting process improvements was carried out in one of the most recognized companies in Puerto Rico of the Health insurance industry. Currently the Provider’s Contracting process does not meet the time ...
Modernization of a Telecommunications System
(Polytechnic University of Puerto Rico, 2018)
The purpose of the project was to provide a more robust telecom system with new technologies that provide faster upload/download speeds to users. It was found that by doubling the 3G digital units and adding a new D.U. for ...
Managing the aftermath of a natural disaster in a service oriented company
(Polytechnic University of Puerto Rico, 2018)
The workplaces are susceptible to natural disasters, particularly companies proving services. Infotech Aerospace Services, an
aerospace engineering company, got affected by a major hurricane. Being unable to provide their ...
Transform the Manufacturing of Dental Molded Products into a Lean Process
(Polytechnic University of Puerto Rico, 2018)
The Non-Conformance process in a manufacturing company is known for delaying the product delivery to the customer due to having the product quarantined during the investigation phase. In some instances, this non-conformance ...
Packaging Cold Chain Program Improvement
(Polytechnic University of Puerto Rico, 2018)
With the growing trend of biologic medicines coming to the market, a packaging engineering group needed to create an internal
cold chain process to meet market demand in this area of cold shipments; although there is a ...
Incoming Area Optimization for Servers Repair Site
(Polytechnic University of Puerto Rico, 2018)
Continuous flow is a key in organizations with production lines and more than one working shift. The organization chosen for this
project is a repair site for servers and server components seeking to optimize their ...