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Improving On-time Commitment Performance
(Polytechnic University of Puerto Rico, 2017)
To improve the on-time commitment performance of organization XYZ, the current commitment process was evaluated. The
methodology to improve the commitment process was broken down into five steps: (1) Assigning an engineer; ...
Development of Fiscal Year 2018 Annual Work Plan for Facilities Sustainment, Restoration and Modernization Projects
(Polytechnic University of Puerto Rico, 2017)
Planning is an integral part of every aspect in life. This article discusses the development of an annual work plan in a
Directorate of Public Works. The goal is to explain the importance of having a plan established and ...
Improving Licensing Support Customer Experience
(Polytechnic University of Puerto Rico, 2018)
Customer satisfaction measurements were affected after a business restructuring event. The Licensing Support ticket resolution times and the number of tickets elevated to engineering teams exceeded business goals long after ...
Complementary Assets and the Use of Leading Practices to Positively Contribute to Company’s Cost Advantage
(Polytechnic University of Puerto Rico, 2017)
Research has shown that a firm’s performance has disregarded the existing resources and capabilities to apply environmental
management leading practices. The leading practices concept refers to that of protecting the ...
Preventive Maintenance Work Order Optimization
(Polytechnic University of Puerto Rico, 2018)
In the bio-pharmaceutical industry, maintenance is required to ensure equipment functions properly. Maintenance can be defined as activities performed on an equipment to ensure it functions with-in specification and ...
Quality Alerts in Manufacturing
(Polytechnic University of Puerto Rico, 2018)
For this project the quality claims from customers to manufacturing plants was the topic discussed. The historical data across the months is the main tool used to drive this project. The data collected from the customer ...
Agile Software Release Management
(Polytechnic University of Puerto Rico, 2018)
The Agile Software Release Management is a process standardization focused on how software is released in a manufactory using agile methods. The paper includes the development process with the data collected, the tools ...
Providers Contracting Process Improvements
(Polytechnic University of Puerto Rico, 2018)
The project of Contracting process improvements was carried out in one of the most recognized companies in Puerto Rico of the Health insurance industry. Currently the Provider’s Contracting process does not meet the time ...
Modernization of a Telecommunications System
(Polytechnic University of Puerto Rico, 2018)
The purpose of the project was to provide a more robust telecom system with new technologies that provide faster upload/download speeds to users. It was found that by doubling the 3G digital units and adding a new D.U. for ...
Managing the aftermath of a natural disaster in a service oriented company
(Polytechnic University of Puerto Rico, 2018)
The workplaces are susceptible to natural disasters, particularly companies proving services. Infotech Aerospace Services, an
aerospace engineering company, got affected by a major hurricane. Being unable to provide their ...