Effective Work Order Requests And Scheduling Tool Design for Maintenance Jobs
Vélez Arias, Sergio A.
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A company located in Puerto Rico, which provides maintenance services and project management for various private properties, identified a problem of delays in maintenance work order response time and completion of requests. It was identified that a tool was needed for effectively planning work order requests and scheduling for maintenance jobs. The Plan-Do-Check-Act cycle was used as a Lean methodology tool. In the Plan Phase the Simplex Process was used to identify the problem and present solutions where a Computerized Maintenance Management System was proposed as a possible solution and later was selected as it proved to be a low-cost solution for the high impact in maintenance output. It resulted in a reduction of 52% in work requests by having a system which ensured the best use of time and resources for the company to obtain the quality requested by those who request the work. Key Terms ⎯ Computerized Maintenance Management System, Maintenance, Plan-DoCheck-Act cycle, Simplex Process