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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorZárate, Patricia
dc.contributor.authorBonilla Cathelineaud, Vilma
dc.identifier.citationBonilla Cathelineaud, V. & Zárate, P. (2010). Seven Steps to Implement an Affective and Integrated SOP and Training System. Politechne, 15(1), 15-25.en_US
dc.descriptionVolumen 15, Número 1, Abril 2010en_US
dc.description.abstractRegulated industries such as Pharmaceutical, Biotechnology and Medical Devices, among others, require the use of Standard Operating Procedures (SOPs), to perform in the work place, consistently. For several years the Food and Drug Administration has observed that some of these industries do not have the ability to create specific and easy to follow SOPs. It results in process deviations, ineffective trainings and noncompliance. A research was performed to identify best practices and tools recommended by different experts from the Industry. As a result of this research, a model was developed and used to enhance SOPs used in a Packaging Operation. Two methodologies were integrated in this project: DMAIC (Define, Measure, Analyze, Improve, and Control) and HPT (Human Performance Technology). The model consists of seven steps and the associated tools required to implement effective SOPs and effective trainings. The model is available for future implementation in any industry to reduce errors and improve performance.en_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofRevista Politechne;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Subject headings--Unassigneden_US
dc.subject.lcshPolytechnic University of Puerto Rico--Faculty--Researchen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Undergraduates--Researchen_US
dc.titleSeven Steps to Implement an Affective and Integrated SOP and Training Systemen_US
dc.rights.holderEsta Junta Editorial y la Universidad Politécnica de Puerto Rico hacen constar y reconoce que los autores de los artículos, obras literarias y artísticas publicadas en esta Revista Politechnê, se reservan enteramente los derechos de autor y de publicación de los mismos para los efectos de cualquier eventualidad literaria, publicitaria o de cualquier índole.en_US

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  • Revista Politechnê
    Revista multidisciplinaria de la Universidad Politécnica de Puerto Rico (Vol. 1 | Núm. 1 | Junio 1991 - Vol. 19 | Enero 2018)

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