Mostrar el registro sencillo del ítem

dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorRodríguez, José
dc.contributor.authorDelgado Velázquez, Arlene
dc.date.accessioned2022-07-26T15:38:27Z
dc.date.available2022-07-26T15:38:27Z
dc.date.issued2010
dc.identifier.citationDelgado Velázquez, A. & Rodríguez, J. (2010). Improving Performance on Information and Technology Systems and Services at a Life Sciences Manufacturing Plant for the Graduate Programs at Polytechnic University of Puerto Rico. Politechne, 15(1), 47-56.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/1668
dc.descriptionVolumen 15, Número 1, Abril 2010en_US
dc.description.abstractThe establishment of a continuous improvement program and culture at a Life Sciences company has giving them great business results. By using Lean ,Six Sigma and Team involvement methodologies areas like Information Technology has been assess. Information Technology is a supporting department that has a strong impact on the daily business operations. By treating the Information Technology department as a services supplier and the other departments as customers a Voice of customer exercise was use to collect information. The assessed areas were service desk, the Kronos time attendance program and the Mapics transactions system. A customer satisfaction survey was administered to a sample of employees. The data obtained was transformed into specific projects. Six months after projects implementation a new survey was conducted showing an increased level of customer satisfaction.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofRevista Politechne;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Subject headings--Unassigneden_US
dc.subject.lcshPolytechnic University of Puerto Rico--Faculty--Researchen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Undergraduates--Researchen_US
dc.titleImproving Performance on Information and Technology Systems and Services at a Life Sciences Manufacturing Plant for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.typeArticleen_US
dc.rights.holderEsta Junta Editorial y la Universidad Politécnica de Puerto Rico hacen constar y reconoce que los autores de los artículos, obras literarias y artísticas publicadas en esta Revista Politechnê, se reservan enteramente los derechos de autor y de publicación de los mismos para los efectos de cualquier eventualidad literaria, publicitaria o de cualquier índole.en_US


Ficheros en el ítem

Thumbnail

Este ítem aparece en la(s) siguiente(s) colección(ones)

  • Revista Politechnê
    Revista multidisciplinaria de la Universidad Politécnica de Puerto Rico (Vol. 1 | Núm. 1 | Junio 1991 - Vol. 22 | Núm. 1 | 2024

Mostrar el registro sencillo del ítem