| dc.rights.license | All rights reserved | en_US |
| dc.contributor.advisor | González Miranda, Carlos J. | |
| dc.contributor.author | Pagán Malavé, José J. | |
| dc.date.accessioned | 2020-06-24T19:21:07Z | |
| dc.date.available | 2020-06-24T19:21:07Z | |
| dc.date.issued | 2018 | |
| dc.identifier.citation | Pagán Malavé, J. J. (2018). Time optimization for service provider operational performance [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12475/199 | |
| dc.description | Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico | en_US |
| dc.description.abstract | A DMAIC methodology was carried
out to identify and improve two processes within a
Service Providing Company. These processes
where the Quote redaction process and the Field
Work Time Management. A bottle neck was
identified on the Quote process and means where
implemented to delegate work and mitigate the
bottle neck. Check lists where developed to help
reduce the error while evaluating, buying and
preparing for works. This translates into less
missed time in the completion of the work and
therefore more revenue for the company.
Key Terms DMAIC, Quote Delivery,
Service Provider, Time Management. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Polytechnic University of Puerto Rico | en_US |
| dc.relation.ispartof | Manufacturing Engineering | |
| dc.relation.ispartofseries | Fall-2018 | |
| dc.relation.haspart | San Juan Campus | en_US |
| dc.subject.lcsh | Six sigma (Quality control standard) | |
| dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Research | |
| dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Posters | |
| dc.title | Time optimization for service provider operational performance | en_US |
| dc.type | Article | en_US |
| dc.rights.holder | Polytechnic University of Puerto Rico, Graduate School | en_US |
