Electronic Report Improvement Using Six Sigma DMAIC Tools
Pérez Acosta, Javier A.
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Abstract - The purpose of this project is to evaluate the application and benefits of Six Sigma tools to electronic reporting. In this particular case the DMAIC (Define, Measure, Analyze, Implement and Control) method is applied to a repetitive quality electronic report. It is of great importance to reduce the report compilation time, reduce variations and errors and at the same time increase the quality of the report. It is in the best interest of service companies to have their clients satisfied by delivering a competitive product. Previous studies show a relation between productivity and the quality of a product. Utilizing the DMAIC method, the areas of opportunities were identified and determined that automating the report will resolve these areas of opportunities. The automation represented a 75% time reduction, minimized the variability within the report and a cost reduction of $9,758 per year. This automation principle will be implemented on other similar reports in order to increase quality and reduce costs. Key Terms - automatic database report creation, DMAIC, electronic reporting, service companies.