Browsing Design Project Articles Master Degree by Author "Pérez Rosario, Alexandra"
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Application of Quality Improvement Tools to a Perishables Food Distribution Center to Reduce Product Return and Improve Customer Satisfaction
Pérez Rosario, Alexandra (Polytechnic University of Puerto Rico, 2015)Product Return and Customer Satisfaction have a high impact on the financial, customer service and quality aspects of the food distribution and storage in the perishables food industry. A Lean Six Sigma approach was ...