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Now showing items 1391-1400 of 1491
Incremento en Productividad del Manejo de Llamadas en la Industria Bancaria
(Polytechnic University of Puerto Rico, 2014)
El Centro de Llamadas del Banco a ser analizado durante el proyecto se divide en tres áreas para la cual cada una cuenta con un agente de servicio preparado con habilidades diferentes. El problema establecido, adicional ...
Incorrect Band Spacing Cost Reduction
(Polytechnic University of Puerto Rico, 2014)
The purpose of this project is to identify factors and the root cause that are causing the Band Spacing Incorrect defect in Model 5F CS. Through this investigation, the DMAIC methodology was used with the intent of reducing ...
Analysis of E-Change Software Impact: Current Application in the Documentation Process
(Polytechnic University of Puerto Rico, 2014)
The CAD/PAD Systems Engineering Department utilizes the E-Change software system in the process of routing/approving engineering change proposals (ECPs). Before the E-Change system, the Department used to process the ECPs ...
Challenges of Age Diversity in the Workplace
(Polytechnic University of Puerto Rico, 2014)
Age diversity has become an important topic because four generations are currently working together for the first time in the United States. There is a lack of understanding between generations and succession plans are not ...
Improving Licensing Support Customer Experience
(Polytechnic University of Puerto Rico, 2018)
Customer satisfaction measurements were affected after a business restructuring event. The Licensing Support ticket resolution times and the number of tickets elevated to engineering teams exceeded business goals long after ...
Quality Alerts in Manufacturing
(Polytechnic University of Puerto Rico, 2018)
For this project the quality claims from customers to manufacturing plants was the topic discussed. The historical data across the months is the main tool used to drive this project. The data collected from the customer ...
Managing a Software Consultancy Organization by Improving Traditional Management Techniques
(Polytechnic University of Puerto Rico, 2014)
Private sector workforce has been lead by manufacturing companies, mainly pharmaceuticals. The recent growth of technology
companies such as Google, Apple and Facebook has been followed by smaller organizations specialized ...
Modernization of a Telecommunications System
(Polytechnic University of Puerto Rico, 2018)
The purpose of the project was to provide a more robust telecom system with new technologies that provide faster upload/download speeds to users. It was found that by doubling the 3G digital units and adding a new D.U. for ...
Transform the Manufacturing of Dental Molded Products into a Lean Process
(Polytechnic University of Puerto Rico, 2018)
The Non-Conformance process in a manufacturing company is known for delaying the product delivery to the customer due to having the product quarantined during the investigation phase. In some instances, this non-conformance ...
Optimizing the Preventive Maintenance of the Magnetron
(Polytechnic University of Puerto Rico, 2018)
Accuray Incorporated is having issues with the random failures of magnetrons in the field. The objectives of this investigation are to prevent downtime due to the failure of the magnetron and to utilize the computer system ...