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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorGonzález Miranda, Carlos J.
dc.contributor.authorVilla Arias, Verónica
dc.date.accessioned2020-09-17T12:11:01Z
dc.date.available2020-09-17T12:11:01Z
dc.date.issued2015
dc.identifier.citationVilla Arias, V. (2015). Standardization of cable service installation orders assignment process in rural and suburban areas [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/706
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractOne of the great benefits of Lean Manufacturing is its diversity of applications beyond the size and type of industry. In this article lean concept alternatives are used under the DMAIC methodology as a systematic approach to improve the quality service in a cable company. The hurdle was represented by the installation orders assignment process in Rural and Suburban areas. The process was followed in detail to collect process information and create the current process flow. Next, the non value added activities were identified. The 5 whys method was employed to detect and recognize the root causes. Five top major offenders were indentified and improvements were recommended in order to counteract them. To sustain the improvement, the development of Standard Operating Procedures was proposed. In addition, the use of checklists and templates is necessary to monitor the process status. In the future, data will be available for an action review process. Key Terms - Improve, Lean, Service, Standard Operating Procedures.en_US
dc.language.isoen_USen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesSpring-2015;
dc.relation.haspartSan Juanen_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshSix sigma (Quality control standard)
dc.subject.lcshCable television--Access
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleStandardization of Cable Service Installation Orders Assignment Process in Rural and Suburban Areasen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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