| dc.rights.license | All rights reserved | en_US |
| dc.contributor.advisor | Morales, José A. | |
| dc.contributor.author | López Torres, Shirley D. | |
| dc.date.accessioned | 2021-01-25T14:11:15Z | |
| dc.date.available | 2021-01-25T14:11:15Z | |
| dc.date.issued | 2020 | |
| dc.identifier.citation | López Torres, S. D. (2020). Development and design of quality standards for secure proper documentation in hire packs for staffing specialists [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12475/1054 | |
| dc.description | Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico | en_US |
| dc.description.abstract | This article discusses the development
and design of quality standards in order to secure
proper documentation in hire packs in a staffing
agency. By constantly updating new forms and
tracking new labor laws, this research will help the
company to standardize the hiring packs and digital
documentation until they reach the right
specifications and offer the market a complete
service that meets customers’ expectations. After
implementing the Kaizen Event improvements, the
percentage of hire packs exhibiting improper
documentation decreased to 8%, slightly above the
targeted 5%. A Kaizen Event, a Lean
Manufacturing tool was utilized with the team in
order analyze and improve current state, design
and implement a future state to increase the
employees’ and the department’s uniformity.
Having those standards implemented will help
develop quality standards for proper
documentation to comply with customers’ needs
and state and federal laws.
Key terms ⎯ Kaizen event, quality, service
industry, standardization | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Polytechnic University of Puerto Rico | en_US |
| dc.relation.ispartof | Manufacturing Competitiveness; | |
| dc.relation.ispartofseries | Spring-2020; | |
| dc.relation.haspart | San Juan | en_US |
| dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Research | en_US |
| dc.subject.lcsh | Employment agencies | |
| dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Posters | |
| dc.subject.other | Kaizen | |
| dc.title | Development and Design of Quality Standards for Secure Proper Documentation in Hire Packs for Staffing Specialists | en_US |
| dc.type | Article | en_US |
| dc.rights.holder | Polytechnic University of Puerto Rico, Graduate School | en_US |
