Quality Alerts in Manufacturing

Abstract

For this project the quality claims from customers to manufacturing plants was the topic discussed. The historical data across the months is the main tool used to drive this project. The data collected from the customer claims corresponded to the first 4 months of the year and was divided in 5 classifications. This type of issues affect the integrity of companies that sent products with defects to customers. According with the data obtained, the major offender of this project was the missing components in the products and an example of this classification was described. The actions taken to solve the problem was decided by a Root Cause Analysis that was composed by Containment Plan, Corrective Actions, and Preventive Actions. Every single one of the steps helped to determine an improvement in the process used and is explained in details in the project. Key Terms ⎯ Customer complaints, Manufacturing, Quality Alerts, Reports.