Show simple item record

dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorCruzado Vélez, Héctor J.
dc.contributor.authorCarrero, Juan A.
dc.date.accessioned2024-05-21T11:56:53Z
dc.date.available2024-05-21T11:56:53Z
dc.date.issued2016
dc.identifier.citationCarrero, J. A. (2016). Reduce Work Time Delivery, while Improving Quality and Customer Satisfaction [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/2534
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractA military production process currently being worked at a company has been delivered with defects to the customers and to prepare the final delivery package took around twenty four hours. The objectives of this project were to reduce the work time delivery, to develop quality inspectors, to create work instructions and to elevate customer satisfaction. Using the technique of Value Stream Process Management, the current state of the process was studied and analyzed. Through process automation, the current state of the process was modified and it was possible to reduce the work time delivery to twelve hours. Also, process automation helped to reduce user inputs mistakes throughout the different steps of the process. The implementation of self-inspection checklists guaranteed good quality packages before they were inspected. Standard work documents and instructions were created for the new state of the process, to ensure maximum quality, productivity and repeatability over time. Key Terms ⎯ Inspection checklists, process automation, standard works, and value stream process management.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManagement;
dc.relation.ispartofseriesFall-2016;
dc.relation.haspartSan Juanen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Researchen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Subject headings--Unassigneden_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Postersen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate School--Master in Engineering Management degreeen_US
dc.titleReduce Work Time Delivery, while Improving Quality and Customer Satisfactionen_US
dc.typePosteren_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

  • Management
    Articulos y Carteles de investigación (Poster): Ingeniería Gerencial (MEM) [San Juan, INTEC], Gerencia Ambiental (MEnvM) y Administración de Empresas (MBA)

Show simple item record