Accurate deliverables bookkeeping for quality audit compliance

Abstract

The inaccurate bookkeeping of deliverables can have a significant impact in a project’s performance. It puts the project manager in a difficult position to track effectively and efficiently the project’s progression and creates non-conformances in the company’s project execution process which puts the company’s quality standard at risk. To further understand this issue and reduce the number of non-conformances found by the Quality department audits, a Define-measure-analyze-improve-control (DMAIC) was performed. From the study performed, it was found that by adding a mistake proofing into the bookkeeping process, through the creation and implementation of an MS Outlook macro, the number of findings or non-compliances of inaccurate deliverables bookkeeping was drastically reduced. Key Terms ⎯ Define-measure-analyze improve-control (DMAIC) phases, Deliverable, Mistake proofing, Process Performance and Capability.