ListarManufacturing Competitiveness por tema "Customer services"
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Enhancing Training Strategies on a Retail Environment through Six Sigma
(Polytechnic University of Puerto Rico, 2017)This article discusses the crosstraining method established on a retail environment for a hiring process. This process was design with the Six Sigma approach, using DMAIC. It was developed a full training for new hires ... -
Standardize and Establish Voice of the Customer Process using DMAIC Methodology
(Polytechnic University of Puerto Rico, 2016)This research project was focused in the Voice of the Customer process robustness. Voice of the Customer process does not have a clear procedure to creates a standardize survey and analyze the data that has been ...