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Measuring and Improving the Quality of Service from the Customer's Perspective in an Emergency Room using Lean Thinking
(Polytechnic University of Puerto Rico, 2015)
Lean is a philosophy and a powerful
set of tools designed for process improvement by
eliminating waste from processes. It also focuses
on what adds value in processes from a customer's
perspective. The quality of a ...
Improvement on Machine Products Output, by Optimizing the Use of the Resources
(Polytechnic University of Puerto Rico, 2015)
Today’s globalized world presents
major challenges to maintain the competitiveness of
the companies, the manufacturing industry is not
the exception. Over times companies debated what
will be their best strategy to ...
Application of Quality Improvement Tools to a Perishables Food Distribution Center to Reduce Product Return and Improve Customer Satisfaction
(Polytechnic University of Puerto Rico, 2015)
Product Return and Customer
Satisfaction have a high impact on the financial,
customer service and quality aspects of the food
distribution and storage in the perishables food
industry. A Lean Six Sigma approach was ...
Enhancement of a Distribution Center Process using Lean Six Sigma
(Polytechnic University of Puerto Rico, 2015)
The competition between manufacturing
& distribution companies increases every day, in the
present world of competitive business, cost
minimization and efficient management of
manufacturing unit is not an easy task. ...
Implementation of a 5S Project to Improve Office Layout and Functionality in a Small Consulting Firm
(Polytechnic University of Puerto Rico, 2015)
Planning is key to improve and
maintain daily operations on an office environment,
making it a challenge sometimes for small
companies to accustom to this. Lack of organization
and planning leads to poor usage of time, ...