Virtual Queue Implementation to Reduce Waiting Time at Theme Park Attraction Rides to Increase Revenue

Abstract

Several times individuals visit with their family amusement parks and they spent 45 minutes to 3 hours of waiting per attraction. Since the amusement parks implemented seasonal attractions such as the Halloween horror nights to increase the visits from patron which extend waiting times all year round. To address this problem Kanban methodology techniques can be implemented to achieve customer satisfaction. This can be achieved by considering the customer as a material and the task would be to plan for Y amount of material to be processed in less time throughout the entire park for which virtual queues come in place. The methodology was implemented and tested before & after the SARS-Covid-19 restrictions were lifted during holidays which is the high demand. During the implementation and testing period of the Waiting Time Reduction at Theme Parks Methodology it was observed a positive impact of the Beta Test. Key Terms ⎯ Enhancing customer experience on theme parks, theme parks waiting time, time reduction at theme parks, virtual queue.