Implementation of Operational Excellence’s Framework on a Local Pizzeria

Abstract

During these last years, due to the economic impact that has arisen in Puerto Rico, all industries have sought to manage, control, and efficiently use their inputs. It is no surprise that this has impacted a local pizzeria, where they are seeking to implement improvements to ensure quality, control costs and satisfy customers and thus make them loyal customers and retain them. Next, we will use a tool widely used in practically all pharmaceutical companies, medical device factories, and combined product factories. Tools covered under Lean and Six Sigma, help critical and strategic thinking. A standard procedure was implemented and helped align everyone to create a final product using the same procedure. Everyone understood how to follow it, which was easy to implement. It will also be used to train new employees and leave the product with the quality of a pizza maker with more years of experience more easily. Key Terms - Lean, Pizza, Six Sigma, Standard Operation Procedure.