Optimization of the Receiving Request Process for Jurisdiction and Classification

Abstract

The purpose of the project is the centralization of jurisdiction and classification (JC) of commodities and technology in a single unit for the entire Pratt & Whitney organization, as well as to unify and standardize the receiving requests method for jurisdiction and classification of technical data, The main objectives are a 50% reduction in turnaround time of requests and a 30% workload increase to the International Trade Compliance department. The method to achieve these goals is to create a master web based tool in which all requests for JC are received and distributed to different teams, based on their expertise. The project is divided in four phases. The first phase is the reorganization of the department into working units, which is done in collaboration with the business unit Associate Director and the Human Resources division. The second phase consists in the design of a web-based tool developed in association with the Information Technology support group. Such development will set up the unification and standardization of the method of receiving requests and the segregation of such, according to the department of origin, due to the particular requirements each area has. The third phase entails in providing the essential training to all users of the tool, to facilitate its use. Fourth and final phase comprises measuring the results of the process optimization and identifying areas of opportunities to be addressed on a later stage. After the implementation of the action plan defined, results showed a decrease in turnaround time of 30% and a workload increase of 54% in the International Trade Compliance department. Key Terms ⎯ Export Control, Jet Engines, Jurisdiction and Classification, Pratt & Whitney, Turnaround Time.