Ethics and Compliance Program Implementation to Decrease Human Error Deviations and Increase Employee Satisfaction
Molina Carrasquillo, Taniushka M.
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This project achieved to increase the employee satisfaction and decreased the amount of deviations caused by human errors through the implementation of an Ethics and Compliance Program, with a Code of Values and supportive initiatives like recognitions and awards, etc. this project was executed in a small pharmaceutical company, under consent decree by FDA, and acquired by a new company in 2014, 4 years ago. As a by-pass achievement, the production schedule, which usually missed a significant amount of lots to complete in monthly plans due to short count of personnel, with this project they achieved to decrease this amount. This project was designed following the DMAIC tool from Lean Six Sigma application. Key Terms - DMAIC, Employee Satisfaction, Ethic & Compliance Program, Human Error.