| dc.rights.license | All rights reserved | en_US |
| dc.contributor.advisor | Nieves Castro, Rafael A. | |
| dc.contributor.author | Girona Davila, Arelis Enid | |
| dc.date.accessioned | 2020-07-15T13:44:08Z | |
| dc.date.available | 2020-07-15T13:44:08Z | |
| dc.date.issued | 2017 | |
| dc.identifier.citation | Girona Davila, A. E. (2017). Enhancing training strategies on a retail environment through six sigma [Unpublished manuscript]. Grduate School, Polytechnic University of Puerto Rico. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12475/381 | |
| dc.description | Design Project Article for the Graduate Programs at Polytechnic University | en_US |
| dc.description.abstract | This article discusses the crosstraining
method established on a retail environment for a
hiring process. This process was design with the Six
Sigma approach, using DMAIC. It was developed a
full training for new hires to standardize the
process and ensure full knowledge of the
organization’s objectives. This process will allow
the organization to retain employees and provide
them the tools for the delivery of customer service
and ultimately increased profitable sales.
Key Terms - Crosstraining, Customer
Service, Hiring, Six Sigma. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Polytechnic University of Puerto Rico | en_US |
| dc.relation.ispartof | Manufacturing Competitiveness; | |
| dc.relation.ispartofseries | Fall-2017; | |
| dc.relation.haspart | San Juan | en_US |
| dc.subject.lcsh | Six sigma (Quality control standard) | |
| dc.subject.lcsh | Customer services | |
| dc.subject.lcsh | Training | |
| dc.subject.lcsh | Polytechnic University of Puerto Rico--Graduate students--Research | |
| dc.title | Enhancing Training Strategies on a Retail Environment through Six Sigma | en_US |
| dc.type | Article | en_US |
| dc.rights.holder | Polytechnic University of Puerto Rico, Graduate School | en_US |
