Optimization of Backorders Processing using Lean Principal
Gerena Fonseca, Camille M.
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In this article we discuss the optimizations made in the area of drugs controlled specifically in the narcotics vault, in a distribution center. The distribution center dispatches narcotic pharmaceutical products for pharmacies and hospital institutions that request it. A team of employees identified the problem that was the visibility of the backorders, together with them they collaborated to find solution methods. As tools for problem solving, the Lean Six Sigma philosophy is used. With this philosophy, ideas were shared and the DMAIC methodology was implemented. Through this methodology, a SIPOC diagram was made, which helps to understand the whole process that takes place in the area of narcotics. As a result of all the implementations, the backorders were visible, thus making a faster dispatch, because the narcotic is immediately available. Key Terms Backorders, Distribution Center, DMAIC, SIPOC.