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dc.rights.licenseAll rights reserveden_US
dc.contributor.advisorPons Fontana, Carlos A.
dc.contributor.authorSouchet Aponte, Shayli
dc.date.accessioned2020-07-20T14:11:04Z
dc.date.available2020-07-20T14:11:04Z
dc.date.issued2011
dc.identifier.citationSouchet Aponte, S. (2011). Services repair optimization in a subcontractor company applying lean- 6 sigma [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.en_US
dc.identifier.urihttp://hdl.handle.net/20.500.12475/420
dc.descriptionDesign Project Article for the Graduate Programs at Polytechnic University of Puerto Ricoen_US
dc.description.abstractAbstract ⎯ Increasing competition between industries forced their services to expand to other countries out of their territorial limits. Job cost, planning and quality are the keys to success. This project measured, identified and analyzed the offered services of a subcontractor company to understand and minimize the errors in their process. Also, it includes the control of the margin of profits in each of the different services that it realizes. Also, new procedures will be recommended. The critical incident technique is particularly well-suited to measure perceived service quality because of characteristics common to all services. Services are basically intangible. Thus, the use of Lean Manufacturing in the service departments to obtain: potential for tremendous improvement, improved quality, shorter lead time, Lower cost, higher flexibility and higher degree of job satisfaction. Lean Six Sigma methodologies were applied in the service repair process to identify the wastes, and increased the yield of the process. Key Terms ⎯ Lean Six Sigma Methodology Continues Improvement Process, Service Quality, and Service Industry.en_US
dc.language.isoenen_US
dc.publisherPolytechnic University of Puerto Ricoen_US
dc.relation.ispartofManufacturing Engineering;
dc.relation.ispartofseriesWinter-2011;
dc.relation.haspartSan Juanen_US
dc.subject.lcshSix sigma (Quality control standard)en_US
dc.subject.lcshLean manufacturingen_US
dc.subject.lcshPolytechnic University of Puerto Rico--Graduate students--Research
dc.titleServices Repair Optimization in a Subcontractor Company Applying Lean- 6 Sigmaen_US
dc.typeArticleen_US
dc.rights.holderPolytechnic University of Puerto Rico, Graduate Schoolen_US


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